Summary: This position is responsible for the management and administration of the daily operations and activities of the Subaru Service Loaner Program (SSLP) as well as the Retiree and Out-of-Household Lease Program.

Responsibilities:

• Resolves all daily operational issues related to the administration of the Subaru Service Loaner Program (SSLP). Manages involvement and interaction with Chase Bank, Independent Distributors, Subaru Acceptance Corporation (SAC), Subaru of America (SOA) internal departments (i.e., Sales, Regions, Zones, Risk Management, Information Technology, Legal), and TSD (SSLP Fleet Software Vendor).
• Prepares all SSLP communications to internal and external contacts, SOA field support team, and Subarunet. Coordinates and manages production and distribution of SSLP reports. Updates and posts on SSLP website all SSLP materials including SSLP Operation and Guidelines Manual, SSLP Sell Sheet, and other miscellaneous SSLP documents, as needed.
• Works with SSLP Analyst to resolve SSLP retailer exceptions as relates to the payments of end-of-term incentives.
• Manages all lease ordering, booking, servicing, customer inquiries, and all other lease functions and administration as relates to Subaru Retiree leases, Employee Out-of-Household leases, and North American Subaru, Inc. (NASI), and Subaru Research and Development, Inc. (SRDI) employee leases.
• Primary liason with current and future service providers for Subaru Financial Group (SFG) including SOA Information Technology, Sagent Lending Technologies, TSD Fleet Software Management, and various state licensing agencies. Primary contact for all department servicer/supplier contracts and administration except for DataScan and Open Lane.
• Maintains all state licenses for SLC, SAC, and Titling Trusts in a current status to ensure these companies have the legal right to conduct business in states where required with no exposure to penalties, fines, late fees, or non-compliance issues.

• Additional Responsibilities:

• Performs internal reviews of SFG procedures and processes to correct operating deficiencies. Corrective action to include, but not limited to, the design or redesign of reports, the dissemination of information to appropriate sources, troubleshooting problems, the documentation of procedures, and suggesting corrective action plans to the SFG department Director.
• Minimal travel may be required to meet with SFG vendors or represent their duties at SOA corporate functions such as the National Business Meeting and National Training Conference as well as the annual TSD Client Conference.

Required Skills:

• Strong negotiating skills.
• Experience with retailer finance department operations.
• Knowledge of automotive financing and titling, lease products, and service loaner program.
• Proficient in Microsoft Office Suite (Excel and Word).
• Excellent verbal and written communication skills.

Education/Experience:

• BA/BS + 6-8 year of related experience within Accounting Function